To view information about your orders, please go here.
An "On Hold" order means that payment has yet to be taken or that payment has been taken but the order is awaiting a check by our Pharmacist. This is the case for all Pharmacy Only medicines.
If the status of an order is "Processing" then one of our pharmacists has checked your order and it is set to be dispatched ASAP.
If an order has been set to "Complete" it means your order is on its with the warehouse and should be with you with in the time frame stated on the email that contains your Warehouse No.#
If your order status is "Declined" then either our pharmacist or one of our staff have spotted an issue with your order and will require some form of contact before we are able to dispatch your goods.
If your order is for a Prescription Only item please ensure that you have sent us your prescription, as we will be unable to dispatch your order without a valid prescription.
If your item has been dispatched and you have not received it within the quoted Timescales, please check that the item is not being held at your local Royal Mail Sorting Office.
Have a query?
Please use the link below to go to our Help desk where you can find useful information and to contact our friendly customer service team:
Please note that all tickets are prioritised over emails that are sent to us and there may be a delay in responding to emails
All enquiries about prescriptions, please use the contact us via the help desk link above. Veterinary prescriptions can no longer be emailed to us. We require the original paper prescription sent to us via post. We will not be able to accept any copies.
Please feel free to contact us about any queries you may have.
Crown Point South Industrial Park